How do you roll out an enterprise email and chat infrastructure to over 15,000 employees, in 18 divisions in 113 offices in 9 countries?

CONFIDUS architected and project managed this process for a premier international publishing company.

"Getting the buy in of sub organizations that feel a lot of autonomy is a difficult task. They all want assurances that this change isn't going to interrupt their operation or cause loss of productivitiy as users develop their skills using the new software."

Along with managing the rollout, architecting the technical infrastructure, and proceduralizing the desktop rollout, CONFIDUS developed online help, user documentation and Train-The-Trainer materials to assist the user community with their assimilation of the messaging software.

"The rollout was painless", said one sales executive. "My people are spread over a wide geography working from home, but CONFIDUS provided whatever level of assistance they needed to become productive. For most, this was an easy task, but for some, it required a patient walk through. CONFIDUS team members provided the necessary support."

The entire rollout took nearly 2 years, but because of the messaging gateway infrastructure that CONFIDUS put into place, users were never left orphaned, even for a day.

To find out more about our Messaging history and what we can do for you, contact our sales staff.